Privacy Policy

1. The Scope

1.1 This policy explains the types of Personal Data the Company collects from natural persons, and how it processes, shares with third parties, and secures that data.

1.2 This Policy concerns information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified directly, or indirectly by combining additional information we hold or can access.

1.3 Under this Policy, "processing" means any operation that uses or collects Personal Data, including its management, structuring, and storage.

1.4 Our services are intended for general audiences and are not designed for anyone under the age of 18. We do not knowingly seek or collect information from any person under 18, nor do we knowingly permit such persons to use our services. If we learn that we hold information about a child, we will erase it as quickly as possible.

2. What Personal Data Do We Have on You

2.1 We collect Personal Data when you use our services and channels or visit our website. In certain cases, we may request your Personal Data directly.

2.2 In other cases, we collect your Personal Data by analysing how you use our Services or service channels, or by receiving information from our third-party partners.

3. No Requirement to Disclose Personal Information

3.1 You are not obliged to provide Us with any Personal Data. In certain circumstances, however, withholding such data may prevent Us from delivering the Services or granting you access to the website.

4. What Personal Data We Collect

4.2 The information collected is not personal data and cannot be used to identify you.

4.3 Personal Data we receive from you: any personal data you choose to provide to Us when you connect with a third party's online trading platform through Us.

4.4 Personal information you provide directly to third-party platforms to complete trades: this includes your full name, address, phone number, and email address.

5. Legal Basis and Reasons for Processing of Personal Data

5.1 The company processes your Personal Data for the purposes described in this section, in accordance with the applicable legal basis.

5.3 Email us for more details on the processing necessary to protect our legitimate interests.

5.4 We may use the information you provide for the following reasons and on the following legal grounds:

6. Transfer of Personal Data to Third Party

6.1 The Company may also share Personal Data with third-party providers who deliver services to us, including hosting and storage providers, IP address information, and the analysis of user experiences.

6.2 You may also request that we share specific Personal Data about you with third-party trading platforms. In such cases, we will provide the Personal Data you supply to us to those third-party trading platforms, and your Personal Data may be shared with multiple trading platforms. Their use of your Personal Data is governed by their own privacy policies.

6.3 The Company may share Personal Data with related entities or business partners. This gives the Company the resources to enhance and improve the products and services it provides to its customers.

6.4 To protect the rights of third parties or to safeguard assets, the Company may disclose Personal Data to regulatory, local, or other official authorities.

6.5 We may also share your Personal Data with potential investors or buyers, or with lenders to the Company or any other company within the group, in connection with any such transaction (including the transfer or sale of assets belonging to the Company or another company within the group), or as part of any merger, restructuring, consolidation, or bankruptcy of the Company or any other business within the group.

7. Cookies and Services from Third Parties

7.1 We may use third-party services, such as advertising providers and analytics companies. These companies may also use cookies or similar technology.

7.2 Cookies are small text files placed on your device each time you visit the website. They collect information about your preferences and browsing habits to improve your experience, remember your settings, and tailor the products and services you may enjoy. Cookies are also used for statistics and analytics.

7.3 Some of the cookies we use are session cookies. These are temporarily downloaded to your device and last only until you close your browser. Others are persistent cookies, which remain on your device for a period of time after you close your browser. They help the Website recognize you as a returning user and make it easier for you to return to the site.

7.5 Please note that some or all of the Website's functions and features may not work as expected if this occurs.

Online Tracking Notice: This service does not currently respond to do-not-track signals.

8. Retention of Personal Data

8.1 The Company will retain your Personal Data for as long as necessary to fulfill the purposes of processing described in this Policy, or for longer periods where permitted by applicable laws, regulations, policies, and orders.

8.2 We will share your personal data with third-party trading platforms for a period of 12 months. If you consent, we will continue to share your data for a further 12 months.

8.3 We regularly review the Personal Data we hold to confirm it is still needed.

9. International Transfers

9.1 Your personal information may be transferred to other countries, meaning your personal data may be sent to a third country or to international organizations. Company takes all necessary steps to safeguard the personal data you provide and to ensure that data subjects can assert their rights and access effective legal recourse.

9.3 You may request details about the security measures the Company uses to protect your Personal Data transferred to third-party countries or international organisations. Email us at: support@lyric-vaultmere.com

10. Security of Personal Data

10.1 We have implemented appropriate organizational and technical measures to protect Personal Data, including safeguards against the accidental or unlawful destruction, loss, or alteration of Personal Data.

10.2 We cannot guarantee that the security of your Personal Data will be maintained without error, nor can we be held accountable for any intangible, incidental, or consequential damages arising from the use or disclosure of Personal Data. This includes, but is not limited to, Personal Data disclosed due to transmission errors, unauthorised access by a third party, or any other cause beyond our control.

10.3 Where required by legal obligations or other circumstances beyond our control, we may need to disclose your Personal Data to third parties, such as public authorities. In these situations, we cannot control the level of security applied to your Personal Data by those third parties.

10.4 Personal Data cannot be transmitted over the internet with complete security. The Company cannot guarantee the security of Personal Data you send to Us through the internet.

11. Hyperlinks to Third Party Websites

11.1 The website contains links to third-party sites and applications that are not under the Company's control. We are not responsible for how these sites or applications collect or process Personal Data. This Policy does not apply to any actions taken through them.

11.2 When accessing any third-party website or app, we recommend reviewing its privacy policy before deciding to use it, and before sharing any Personal Data with the third party.

12. Modifications to This Policy

12.1 We may update this Policy at any time. If we make changes, We will notify you by posting the updated Policy on our website.

12.2 We will also notify you of significant changes to this Policy through the methods we consider appropriate and will post an announcement on our website.

12.3 Unless otherwise specified, any amendments take effect once the revised Policy is published.

13. Your Rights

13.1 You have the right to ask us to verify the accuracy of the Personal Data we collect about you, to correct any errors, and to delete any Personal Data we no longer require. You may also restrict the types of processing applied to your Personal Data.

13.2 If you reside in the EEA, please refer to this page. These rights apply to the information you provide in relation to your Personal Data. To exercise your rights, email the address below.

13.3 Right of access The Company can confirm whether your Personal Data is being processed. If it is, you may access that Personal Data. The Company will provide an electronic copy of the Personal Data currently being processed and may charge a reasonable fee for any additional copies. Where you request it, the data will be made available electronically. The right to access Personal Data must not conflict with the rights and freedoms of others. If a request adversely affects the rights and freedoms of another person, the Company may refuse to comply with it or limit the extent to which it is fulfilled.

13.4 Right to rectification The Company may correct inaccurate Personal Data. You have the right to request rectification of any incomplete Personal Data concerning you, taking into account the purpose of processing.

13.5 Right to Erasure The following grounds apply: (a) Personal Data are no longer required for the purpose for which they were collected or processed; (b) you withdraw consent and there is no other legal basis for processing; (c) you object, at any time and for reasons specific to your situation, to the processing of Personal Data about yourself based on legitimate interests pursued by Us or by a third party; (e) Personal Data have been unlawfully processed; or (f) Personal Data must be erased to comply with a legal obligation of the company. This right does not apply where processing is necessary (a) to fulfil a legal obligation required under European Union law or Member State law; or (b) to establish, exercise, or defend legal claims.

13.6 Restriction of processing If you have concerns about the accuracy of your Personal Data, you may ask the Company to restrict its processing. Where Personal Data is restricted, it may only be retained with your consent, to establish, exercise, or defend legal claims, to protect the rights of another natural person, or for reasons of substantial public interest within the European Union or a Member State.

13.7 Right to data portability Where processing is carried out by automated means and is based on your consent or on a contract to which you are a party, you have the right to receive the Personal Data you have provided to the Company. You may also request that your Personal Data be transferred directly from the Company to another controller, where technically feasible. Exercising the right to data portability does not affect your rights under the right to erasure. The right to data portability shall not adversely affect the rights and freedoms of others.

13.8 Right to object You may object at any time to any use of Personal Data concerning you that is based on legitimate interests pursued by the Company or a third party. This includes profiling based on those legitimate interests. Where we establish compelling legitimate grounds for processing your Personal Data, we may continue only if those grounds override your interests, rights, and freedoms, or relate to the establishment, exercise, or defense of legal claims. Regarding direct marketing, you have the right at any time to object to the processing of Personal Data concerning you.

13.9 Right to withdraw consent You may withdraw your consent for Us to process Personal Data about you at any time. This does not affect the lawfulness of any processing carried out on the basis of your consent before its withdrawal. You have the right to lodge a complaint with your supervisory authority. You may lodge a complaint with a supervisory authority established by a member state to protect the fundamental rights of individuals regarding the processing of Personal Data within the European Union. The laws of the European Union and Member States may limit your rights in relation to Personal Data concerning you, as set out in this section 13.

13.10 We will provide the information you request under your rights in Section 13 of this agreement within one month of receiving your request. Depending on the nature and number of requests, this period may be extended by up to two further months. If an extension is needed, we will notify you within one month of receiving your request, together with the reasons for the delay.

13.11 Provided it does not conflict with section 13 of the law, the information you request under your rights in section 13 will be provided free of charge. Where a request is unfounded or excessive, particularly when repeated, we may charge a reasonable fee to cover the administrative cost of providing the information or carrying out the requested action. We may also decline to act.

13.12 If we have doubts about the identity of the person submitting your request, we may ask that person to provide reasonable means of identifying themselves.